"Until I came across WPP (via Google) I did not know it was possible for a management company to be so helpful and informative. 3 years ago I had come to feel nothing but utter dissatisfaction with the management company on our new build site in Cardiff. I found out there was such a thing as Right to Manage and started the process with another company after many months of this second company showing me just how inefficient they were I did not know where to turn, after all the owners in our block were relying on me to put us with a good company. In desperation I went to Google and it was third time lucky I found WPP and we have now been with them for 12 months and they have been wonderful. "

"On behalf of the Board of The Cardiff Exchange & Office Co. Ltd., may I say how delighted we have been with the manner in which WPP Property Management have looked after our investment. I speak not only for the freeholder but also for the majority of the Lessees of the apartments. The attention to detail of the management has undoubtedly assisted greatly with the 100% occupancy rate, which our group Companies and associates have achieved, since the development was completed in 2008."

"Mr Gregory is well intentioned and most dedicated to ensuring that he meets and achieves what is needed for those occupying a multiple property. He and his clearly knowledgeable team are particularly good in responding to emergencies; a grateful and most satisfied customer."

"WPP take the worry away. In the 5 years they have looked after the flats, I can honestly say that every time I have contacted them they have responded swiftly, competently, and pleasantly no matter what the problem was."

"For years a nationally operating management company dealt with our complex of 100 flats – however they did not deal with it at all, in fact they totally neglected it and did a shocking job! Long story short by way of the Right to Manage process we now use WPP and have found them to be quick to respond when needed and exactly what you would expect from a decent company. Yes, I would happily recommend them to everyone in a block of flats! "

"Western Permanent Property Management have been employed as our Managing Agents, for over fifteen years. During that time we have always enjoyed an efficient, helpful and courteous service, which has been provided with a friendly personal touch."

"Based on previous experience of leasehold flat management I know the importance of the day-to-day working relationship between the property managing agent and the directors of a Right to Manage Company. I am confident that those estates that are currently going through or are contemplating Right to Manage (RTM) with Western Permanent Property will be very satisfied with the outcome."

"WPP took over management of Parkside Court several years ago. At that time there were serious financial and management issues that had been exacerbated by the previous management company. Right from the start, Neil Gregory and the WPP team, were both courteous and efficient, they navigated a difficult path to address pressing management issues whilst keeping residents and directors engaged and informed. Neil also made a huge contribution to the lengthy and complicated process of purchasing the freehold, his commitment and organisation made the process smooth and ultimately successful."

"After careful investigation into a number of management companies we selected WPP to replace our previous management agent. WPP have immediately proven to be highly effective and a breath of fresh air after years of struggling to get information and work done. Upon taking charge they have quickly assessed the property and completed a number of outstanding jobs. They have provided us with detailed breakdowns of contracts and recommended changes and areas where we can save money (for example switching to direct debit payment for electricity charges) and to ensure that we comply with health and safety laws. The team is extremely professional, friendly and efficient and I would recommend them to anyone."